Information in English: Our Service A-Z
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Accessibility: Our hotel is partially accessible: Most rooms and our restaurant are accessible by elevator. If you require this service, please let us know when booking. However, our bathrooms are not wheelchair accessible. Please contact us for further information and details.
Adapters: Should you require adapter plugs for international sockets, please contact us. See also chargers.
Allergies: We can offer our hotel guests feather-free pillows and blankets; please let us know. In our restaurant, we strive to accommodate your individual needs – please ask for our menu with allergen information – and inform us in advance so we can find the ideal solution together.
Apartments: In addition to our hotel rooms, we also rent apartments. These are designed for 2 to 4 people and are located directly behind the hotel, on the ground floor of the hotel building or in the neighboring building.
Arrival: We look forward to welcoming you to our hotel! You can check into your hotel rooms from 2 pm and your apartments from 3 pm. If you plan to arrive earlier, please let us know and we will do our best to prioritize your room cleaning. If you plan to arrive after 8 pm, please contact us in advance. Please note that our restaurant kitchen is open until 8 pm. See also our detailed directions.
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Babies: See Family.
Bathrobes: Cozy bathrobes can be rented from us for a fee of €5 per person for the duration of your stay
Bathroom stool: If you need a stool for your bathroom, please contact us; we will be happy to provide one for you.
Beach: The kilometer-long white sandy beach in Laboe, which slopes gently into the shallow water, is ideal for a beach holiday with children. The beach begins directly opposite our house, and the beach fee for the wide, fine sandy resort beach is already included in the Baltic Sea Card.
Bicycle storage: You can store your own or rented bicycles in our lockable bicycle storage room in the garage area.
Bike rental in Laboe:
Bike rental Laboe, Dirk Rothöft (Wiesenweg 4, 04343/7002)
SprottenFlotte – Bike sharing via app
Breakfast: Enjoy our breakfast buffet in the restaurant from 7:30 am to 10:00 am. Find a free table and help yourself to our extensive buffet – we will serve you hot drinks at your table. Try the regional Holstein sausage! Breakfast can be added for apartment guests upon prior request for an additional fee.
Bus: Buses depart regularly from Laboe from the „Laboe“ stop at the harbor to Kiel (KVG Kiel lines 100, 512S, and 705; as well as VKP line 102), to Plön (VKP line 119), and to Schönberg (VKP line 120). See www.kvg-kiel.de or www.vkp.de and also see ferry information.
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Café: For coffee or tea, you can expect a wide selection of homemade cakes and pastries in our restaurant
Cancellation insurance: To protect yourself against potential financial losses if your trip is cancelled or interrupted due to illness, accident, or unemployment (including within your family), we recommend taking out travel insurance. We work with ERGO Travel Insurance; you can find more information on our website.
Cancellations: A cancellation is never pleasant for anyone. But of course, we understand that sometimes things can come up. Please contact us as soon as possible so we can find the best solution together. We require your cancellation in writing (either by email as a scan/photo or by fax).
Chargers: Should you require a charger for your mobile phone, smartphone or tablet, please ask us; we will gladly lend you one for the duration of your stay.
Charging station: See electric car.
Check-in: See arrival information.
Check-out: See departure.
Children: See Family.
Children’s playgrounds can be found, among other places, in the Laboe spa park, at the harbor or on the beach promenade and in the nature experience area, as well as in the new development area of Krützkrög; the Wendtorf children’s adventure land, a large free playground, is also worth a visit; see also www.spielplatznet.de
Church: Evangelical Lutheran Anker-Gottes Parish (Brodersdorfer Weg 1, Laboe), service Sundays at 10 a.m. www.kirche-laboe.de; Catholic Parish Stella Maris (Laboer Weg 22, 24226 Heikendorf), information about services: www.katholisch-in-kiel.de/gottesdienste/
Complaints: See feedback.
Criticism: See feedback.
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Dentist in Laboe:
Dr. Friedrich Hey & Colleagues (Börn 4, 04343/8969)
Dentists Dr. Jürgen Timm, Dr. Lena Buchwald, Dr. Olaf Timm (Oberdorf 1b, 04343/6241)
Departure: On your departure day, we kindly ask you to vacate your room or apartment by 11:00 AM so that we can clean it for the next guests. If you wish to depart outside of our reception hours, please let us know at check-in.
Doctors in Laboe:
General practitioner/specialist practice Laboe Oberdorf (Oberdorf 1, 04343/7676)
Dr. med. Georg Poetsch (Dellenberg 4-6, 04343/1300)
Surgery-Orthopedics including trauma surgery – Dr. Wolfgang Müller (Teichtor 23, 24226 Heikendorf, 0431/243548)
Emergency medical center 01805/119292 – On-call general practitioner service 116117
See also dentists.
Drinks: You will find a complimentary bottle of water in your room. A refrigerator with additional drinks is available in our lounge. Of course, you are also welcome to take drinks from our wider selection in the restaurant to your room.
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Electric car: You can charge your electric car at our charging station in our parking lot. Payment works with all common charging cards (Shell, Aral, etc.) or directly with your mobile phone by scanning the QR code and paying on the website that then opens
Elevator: Most rooms and our restaurant are accessible by elevator. If you require this, please let us know when booking.
Excursion destinations: Please contact us – here in the ABC and on this page we have compiled numerous excursion options for you, see Naval Memorial, U-boat U 995, Marine Biological Station, spa gardens, harbor, etc. Further suggestions can also be found on the website of the municipality of Laboe www.laboe.de and on the Ostseecard website.
Extra bed: Baby cots are free of charge; for additional beds for children we charge €20, and for adults €30 per night, including breakfast. Please let us know when booking so we can advise you on the appropriate room size.
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Family: As a family-run business, we are delighted to welcome even the youngest guests! The beach, which begins right in front of our house, is ideal for families. A wide range of water sports equipment rentals and lessons are available opposite our house on the beach, and there are numerous children’s playgrounds in and around Laboe. A table tennis table is available in our fitness and sauna area. Families can request free baby cots in their rooms and high chairs in the restaurant. An extra bed for children costs €20 per night, including breakfast.
Family-run business: We, the Gerdts family, are proud to have been managing the Hotel Seeterrassen for over 50 years, now in its second and third generation; our family lives right next to the hotel. As a family business, we always strive to cater to your individual holiday wishes – please feel free to contact us personally at any time with questions, concerns, or requests.
Feedback: We are always open to your criticism, suggestions, or praise! Give us your feedback in person, by phone, or by email. Of course, we would also greatly appreciate a positive review on Google Maps, HolidayCheck, Booking.com, or Facebook.
Ferry: The Kiel towing and ferry company operates a regular ferry service from Laboe harbor to Kiel. See www.sfk-kiel.de and also bus
Final cleaning: Final cleaning of our rooms and apartments is included in the booking price. For apartments, we kindly ask you to empty the refrigerator, clean the dishes and kitchen, and dispose of the rubbish before your departure. Otherwise, we reserve the right to charge you €30 for the additional cleaning.
Fitness and sauna area: In our basement, you will find a Finnish sauna, a fitness room, and a ping-pong table; accessible via the rear staircase. If you would like to use our sauna, please register at reception one hour in advance. We charge €9 per person for sauna use. For your security, please leave your room key at reception while using the sauna.
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Garages: We rent garages on request for €15 per night during your stay; please ask us! Our parking spaces are available free of charge directly at the house
Golf course in the neighboring town: Golf-Club Kitzeberg eV (Wildgarten 1, 24226 Heikendorf, 0431/232324)
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Hair salons in Laboe:
Sie sieht gut aus (Probsteier Platz 1, 04343/7952)
Erol’s Hairlounge (Reventloustraße 4, 04343/4389952)
Heinz Reimann Friseursalon (Strandstraße 20, 04343/6514)
Harbor: Laboe offers a blend of historic harbor and modern marina and is a popular meeting place for sailors and seafarers. The Laboe harbors provide a home for more than 750 boats, and from here you can go deep-sea fishing, take various excursions, visit the Kiel Canal, or take the ferry across the Kiel Fjord to Kiel
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Internet: Our „Seeterrassen“ Wi-Fi network is available free of charge and without password or other restrictions throughout all our premises and grounds. If you require technical assistance, please ask us.
Iron and ironing board: You can borrow an iron and ironing board free of charge from reception; please ask us.
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Lachmöventheater: A holiday with us on the Baltic coast also means listening to “Low German” speakers – in Laboe we even have our own theatre for this, the Lachmöventheater (“Laughing Gull Theatre”) at the Kurpark. See www.lachmoewen.de
Laundry service: Should you require a laundry service, please register at reception
Lift: See elevator.
Linen change: We change your bed linen every seven days and daily upon request (for a fee). We change your towels as needed to help protect the environment. If you would like them changed daily, please let us know.
Lost and Found: If you find any items, please hand them in at our reception. If you are looking for lost items, please also contact us directly.
Lounge: Next to the elevator on the second floor, you will find our lounge and TV room with a selection of drinks. If you would like to stay longer in a group after the restaurant has closed, please let us know.
Luggage service: We will gladly bring your luggage to your room upon arrival or departure, and collect it again afterwards. Please let us know in advance if you would like this service!
Luggage storage: We are happy to store your luggage for you upon arrival or departure; please ask us.
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Magazines and newspapers: Current daily newspapers and magazines are available free of charge in our restaurant and directly above the main entrance (long staircase to the first floor).
Marine Biology Station: This private station in the nearby nature reserve offers visitors a profound insight into the underwater world of the Baltic Sea. During the season, visitors can also regularly discover the unique features of this nature reserve on expert-led tours. The special characteristic is the formation and constant transformation of the landscape through the undisturbed action of wind and waves: 40 years ago, this area was nothing but water, except for a narrow strip of beach in front of a cliff edge. Within just a few decades, a dune landscape developed, which was used as a campsite from the early 1980s until 1991. The station also operates a research launch in Laboe harbor, offering excursions for all ages.
Mini golf in Laboe at the spa park (Katzbek 6, 0173/7738221), see also www.minigolf-laboe.de.
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Naval Memorial: The adjacent Naval Memorial in Laboe was built between 1927 and 1936, rededicated as a memorial in 1996, and today commemorates sailors of all nations lost at sea and urges peaceful navigation on the open ocean. The tower offers a magnificent view over Laboe, the Kiel Fjord, and the surrounding area. The Naval Memorial is open daily
Newspapers: See magazines and newspapers
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Ostseecard (“Baltic Sea Card”): The Ostseecard replaces the former visitor’s tax card in the Baltic Sea resorts. Through the mutual recognition of the Baltic Sea Card in the various seaside resorts and holiday destinations, you can take advantage of a wide range of tourist offers in Laboe and other municipalities on the Baltic Sea. In Laboe, the Baltic Sea Card includes, among other things, access to the spa beach, playground equipment for children on the beach, concerts in the bandstand, etc. It also finances the cleaning of the sandy beach, lifeguard services, and the bathing platform on the beach during the high season. With the Baltic Sea Card, you also benefit from exclusive offers and discounts at over 25 partners in 18 locations. See www.ostseecard.de for all offers. See also visitor’s tax for the amount of the visitor’s tax.
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Park: Just a few steps from the beach, between Wiesenweg and Katzbek, lies Laboe’s public park, offering a place to relax amidst greenery. The park invites children to romp and play, families can test their skills at mini-golf, and the large meadow is perfect for a game of Viking chess (available for rent at the mini-golf course).
Parking spaces are available free directly in front of and behind our building for our restaurant and hotel guests
Payment options: We accept cash, debit and credit cards (Mastercard, Visa, American Express) in the hotel and restaurant
Pets: For hygiene reasons, pets are not allowed in our hotel.
Pharmacies in Laboe:
Stanges Kur Apotheke (Oberdorf 1a, 04343/8306)
Wiking Apotheke, Dr. Volker Helm (Dellenberg 10, 04343/8173)
Photocopies, scans, fax: We are happy to assist you at reception – for longer documents, we reserve the right to charge a small fee depending on the effort involved.
Pillows: If you would like an additional pillow (also for allergy sufferers) or an extra duvet, please contact reception.
Police station in the neighboring town of Heikendorf (Grasweg 2, 24226 Heikendorf, 0431/5601320)
Public transport: See bus and ferry
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Reception: Our reception is staffed from 8 a.m. to 9 p.m. You can reach us at 04343/6070 or from your room phone by pressing 9.
Restaurant: Take a seat in our restaurant or on the terrace and enjoy the view of the fjord while you dine! Our chefs prepare regional cuisine and fresh fish dishes, as well as a seasonal selection of dishes. For coffee or tea, you’ll find a wide variety of homemade cakes and pastries. Our restaurant is open continuously – no closing day. The kitchen is open from 11:30 am to 2 pm and from 5:30 pm to 8 pm.
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Safe: If required, we can store smaller valuables in our hotel safe in the reception area; please let us know in advance
Sauna: See fitness and sauna areas.
Seagulls: Please do not feed the seagulls under any circumstances! The animals quickly become accustomed to unsuitable food, suffer from malnutrition, and lose their natural inhibitions. In Laboe, it is not uncommon for seagulls to steal fries, make off with fish sandwiches, or search for food in trash cans, posing a particular danger to children.
Sewing supplies: A set of sewing supplies can be found in your room; should you require further sewing supplies or a sewing service, please contact reception!
Shipping traffic: Observe international shipping traffic right outside your window! Apps like „VesselFinder“ allow you to view details about all ships for free on your smartphone or tablet.
Shoe cleaning machine: A shoe cleaning machine can be found directly above the main entrance (long staircase to the first floor) as well as on the 400 corridor.
Smoking: Smoking is prohibited in all our rooms and in the restaurant. You may enjoy your cigarette on the balconies of some rooms. A cigarette vending machine is located near the main entrance
Submarine U 995: The directly adjacent Technical Museum U 995 is a German submarine of the former Kriegsmarine, which was used in the Second World War and has been moored as a museum ship at the foot of the Naval Memorial since 1972. It is open daily
Swimming pool: The swimming pool is unfortunately closed until further notice. You can find swimming facilities in Preetz, Kiel, or Weißenhäuser Strand.
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Table tennis: See fitness and sauna area.
Taxi: Taxi Bredehorn Laboe (04343/7080)
Minicar and Taxi Heikendorf (0431/24600)
Mare Taxi Kiel (0431/77070)
Toiletries: We have toiletries such as toothbrushes and razors available for you at reception.
Tourist tax/visitor’s tax: We will add the tourist tax to your room bill. It amounts to €3.00 per person per day during the high season (May 1st to September 30th) and €1.50 per person per day during the low season (March 15th to April 30th and October 1st to October 31st). Children up to 18 years of age and severely disabled persons (80% or more) are exempt from the tourist tax. See also the Baltic Sea Card for the benefits of the tourist tax.
Towels: We change your towels as needed to protect the environment. If you would like them changed daily, please let us know.
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Umbrella: We have an umbrella available for you at reception.
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Vegetarians & Allergy Sufferers: We also offer vegetarian dishes in our restaurant. Furthermore, we strive to accommodate your individual needs – please let us know in advance so that we can find an ideal solution together
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Wake-up service: Our telephones have a wake-up function. To use it, lift the handset, dial *, then enter the wake-up time using the keypad (four digits, SSMM), and confirm with # (example: *0730# for an alarm at 7:30 am).
Watersports: Rentals and lessons for sailing boats, windsurfing, kitesurfing, and stand-up paddleboarding are available at the neighboring „Surfer’s Paradise Laboe“ (Strandstraße 33, 04343/496396), see kiel.surfers-p.de
Webcam: We recommend the live webcam on the neighboring Naval Memorial, which can be found on the website of the German Naval Association.
Wi-Fi: See Internet
Winter break: Our house is closed in December and January; apartment rentals are still available during the winter break.